Command Centre

Live data from Sentinel Engine

70,590

Emails Scored

71,934 total ingested

147

Outcomes Extracted

28 settled · 58 dismissed

7,626

Regulatory Signals

43 providers · 8 types

3,451

Cases Tracked

40 providers involved

142

Active Alerts

28 high risk · 114 medium

Providers Profiled

51.4% avg FOS score

Strong

13 providerslive

Provider	Route	Risk	Emails	FOS %	Lit %
Black Horse Motor Finance	LITIGATE	33	5,185	33%	48.7%
BMW Financial Services Motor Finance	EITHER	51	4,886	50.7%	58.2%
Volkswagen Financial Services Motor Finance	LITIGATE	35	4,765	35.5%	57.7%
MotoNovo Finance Motor Finance	EITHER	71	2,286	70.7%	63.2%
Mercedes-Benz Financial Services Motor Finance	EITHER	42	902	41.7%	42.3%
CA Auto Bank Motor Finance	EITHER	63	876	50%	63%
Santander Consumer Finance Motor Finance	EITHER	57	751	56.6%	56.1%
Barclays Motor Finance	EITHER	24	542	24.4%	21.3%
Stellantis Financial Services Motor Finance	EITHER	63	509	50%	62.8%
RCI Bank Motor Finance	EITHER	47	484	46.5%	52.6%
Close Brothers Motor Finance	EITHER	57	479	57.3%	55.6%
Startline Motor Finance Motor Finance	EITHER	70	358	70.4%	69.4%
Blue Motor Finance Motor Finance	EITHER	56	294	56.2%	54.9%

Black Horse

LITIGATE

Risk 33Emails 5,185FOS 33%Lit 48.7%

BMW Financial Services

EITHER

Risk 51Emails 4,886FOS 50.7%Lit 58.2%

Volkswagen Financial Services

LITIGATE

Risk 35Emails 4,765FOS 35.5%Lit 57.7%

MotoNovo Finance

EITHER

Risk 71Emails 2,286FOS 70.7%Lit 63.2%

Mercedes-Benz Financial Services

EITHER

Risk 42Emails 902FOS 41.7%Lit 42.3%

CA Auto Bank

EITHER

Risk 63Emails 876FOS 50%Lit 63%

Santander Consumer Finance

EITHER

Risk 57Emails 751FOS 56.6%Lit 56.1%

Barclays

EITHER

Risk 24Emails 542FOS 24.4%Lit 21.3%

Stellantis Financial Services

EITHER

Risk 63Emails 509FOS 50%Lit 62.8%

RCI Bank

EITHER

Risk 47Emails 484FOS 46.5%Lit 52.6%

Close Brothers

EITHER

Risk 57Emails 479FOS 57.3%Lit 55.6%

Startline Motor Finance

EITHER

Risk 70Emails 358FOS 70.4%Lit 69.4%

Blue Motor Finance

EITHER

Risk 56Emails 294FOS 56.2%Lit 54.9%

Medium

2 providerslive

Provider	Route	Risk	Emails	FOS %	Lit %	Trend
Advantage Finance Motor Finance	EITHER	40	250	40%	43.6%
Moneybarn Motor Finance	EITHER	41	56	41.3%	53.9%

Advantage Finance

EITHER

Risk 40Emails 250FOS 40%Lit 43.6%

Moneybarn

EITHER

Risk 41Emails 56FOS 41.3%Lit 53.9%

Insufficient Data

23 providerslive

Provider	Route	Risk	Emails	FOS %	Lit %
Novuna Personal Finance Motor Finance	LITIGATE	87	30	50%	86.8%
Mallard Finance Motor Finance	LITIGATE	85	0	50%	85.1%
Suzuki Cars UK Motor Finance	EITHER	67	0	66.7%	73.7%
Marsh Finance Motor Finance	LITIGATE	69	0	50%	69%
Toyota Finance Motor Finance	EITHER	69	0	68.6%	67.3%
Oodle Financial Services Motor Finance	EITHER	59	0	58.6%	59%
Lombard Motor Finance	EITHER	59	0	50%	58.9%
Creation Financial Motor Finance	EITHER	55	0	55.3%	55.5%
MI Vehicle Finance Motor Finance	EITHER	55	0	50%	54.5%
Shogun Finance Motor Finance	LITIGATE	33	0	33.3%	53%
Vauxhall Finance Motor Finance	EITHER	53	0	52.5%	52.5%
Honda Finance Motor Finance	EITHER	46	0	46.2%	51%
Northridge Finance Motor Finance	EITHER	50	0	50%	50%
Kia Finance Motor Finance	EITHER	50	0	50%	50%
FCE Bank Motor Finance	EITHER	45	0	45%	47%
Specialist Motor Finance Motor Finance	EITHER	45	0	45.2%	46.9%
Hyundai Capital UK Motor Finance	EITHER	43	0	42.9%	45%
Clydesdale Financial Services Motor Finance	LITIGATE	24	0	23.5%	42.9%
Tandem Bank Motor Finance	LITIGATE	10	0	10%	35%
Go Car Credit Motor Finance	EITHER	27	0	26.9%	28.7%
Secure Trust Bank Motor Finance	EITHER	28	0	27.8%	28.4%
Paragon Bank Motor Finance	EITHER	21	0	20.7%	22.5%
Volvo Finance Motor Finance	EITHER	0	0	0%	0%

Novuna Personal Finance

LITIGATE

Risk 87Emails 30FOS 50%Lit 86.8%

Mallard Finance

LITIGATE

Risk 85Emails 0FOS 50%Lit 85.1%

Suzuki Cars UK

EITHER

Risk 67Emails 0FOS 66.7%Lit 73.7%

Marsh Finance

LITIGATE

Risk 69Emails 0FOS 50%Lit 69%

Toyota Finance

EITHER

Risk 69Emails 0FOS 68.6%Lit 67.3%

Oodle Financial Services

EITHER

Risk 59Emails 0FOS 58.6%Lit 59%

Lombard

EITHER

Risk 59Emails 0FOS 50%Lit 58.9%

Creation Financial

EITHER

Risk 55Emails 0FOS 55.3%Lit 55.5%

MI Vehicle Finance

EITHER

Risk 55Emails 0FOS 50%Lit 54.5%

Shogun Finance

LITIGATE

Risk 33Emails 0FOS 33.3%Lit 53%

Vauxhall Finance

EITHER

Risk 53Emails 0FOS 52.5%Lit 52.5%

Honda Finance

EITHER

Risk 46Emails 0FOS 46.2%Lit 51%

Northridge Finance

EITHER

Risk 50Emails 0FOS 50%Lit 50%

Kia Finance

EITHER

Risk 50Emails 0FOS 50%Lit 50%

FCE Bank

EITHER

Risk 45Emails 0FOS 45%Lit 47%

Specialist Motor Finance

EITHER

Risk 45Emails 0FOS 45.2%Lit 46.9%

Hyundai Capital UK

EITHER

Risk 43Emails 0FOS 42.9%Lit 45%

Clydesdale Financial Services

LITIGATE

Risk 24Emails 0FOS 23.5%Lit 42.9%

Tandem Bank

LITIGATE

Risk 10Emails 0FOS 10%Lit 35%

Go Car Credit

EITHER

Risk 27Emails 0FOS 26.9%Lit 28.7%

Secure Trust Bank

EITHER

Risk 28Emails 0FOS 27.8%Lit 28.4%

Paragon Bank

EITHER

Risk 21Emails 0FOS 20.7%Lit 22.5%

Volvo Finance

EITHER

Risk 0Emails 0FOS 0%Lit 0%

Disengagement Alerts

142

CCD186BMW Financial Services

1234 days silentHIGH

Elevated client frustration detected (avg: 0.80)

CCD164Oodle Financial Services

1176 days silentHIGH

Elevated client frustration detected (avg: 0.60)

CCD232BMW Financial Services

1116 days silentHIGH

Elevated client frustration detected (avg: 0.60)

SNT_20963MotoNovo Finance

1081 days silentHIGH

Elevated client frustration detected (avg: 0.77)

SNT_1297

1073 days silentHIGH

Elevated client frustration detected (avg: 0.60)

SNT_10591

1071 days silentHIGH

Elevated client frustration detected (avg: 0.60)

SNT3105Volkswagen Financial Services

1002 days silentHIGH

Elevated client frustration detected (avg: 0.80)

SNT4157Volkswagen Financial Services

1001 days silentHIGH

Elevated client frustration detected (avg: 0.55)

SNT_21049

983 days silentHIGH

Elevated client frustration detected (avg: 0.68)

SNT_80167Novuna Personal Finance

953 days silentHIGH

Elevated client frustration detected (avg: 0.60)

CCD647

940 days silentHIGH

Elevated client frustration detected (avg: 0.80)

SNT_2302

906 days silentHIGH

Elevated client frustration detected (avg: 0.95)

SNT3610

886 days silentHIGH

Elevated client frustration detected (avg: 0.75)

SNT_10279

828 days silentHIGH

Elevated client frustration detected (avg: 0.55)

SNT3591

819 days silentHIGH

Elevated client frustration detected (avg: 0.80)

SNT_1617Volkswagen Financial Services

780 days silentHIGH

Elevated client frustration detected (avg: 0.90)

CCD473Northridge Finance

756 days silentHIGH

Elevated client frustration detected (avg: 0.80)

CR20970

752 days silentHIGH

Elevated client frustration detected (avg: 0.70)

CR18843Black Horse

744 days silentHIGH

Elevated client frustration detected (avg: 0.73)

CR19092Barclays

722 days silentHIGH

Elevated client frustration detected (avg: 0.80)

CR19334Volkswagen Financial Services

721 days silentHIGH

Elevated client frustration detected (avg: 0.80)

SNT_10226

719 days silentHIGH

Elevated client frustration detected (avg: 0.57)

CCD266Volkswagen Financial Services

717 days silentHIGH

Elevated client frustration detected (avg: 0.70)

SNT_1090

710 days silentHIGH

Elevated client frustration detected (avg: 0.60)

CCD598Barclays

697 days silentHIGH

Elevated client frustration detected (avg: 0.90)

CCD513

548 days silentHIGH

Elevated client frustration detected (avg: 0.60)

CR19157

430 days silentHIGH

Elevated client frustration detected (avg: 0.63)

K38LV532Mercedes-Benz Financial Services

338 days silentHIGH

Elevated client frustration detected (avg: 0.80)

CCD166

1234 days silentMEDIUM